Welcome to www.naqqe.com, a platform owned and maintained by Naqqe Technologies LLC, located at 651 N Broad St Ste 201, Middletown, DE 19709, USA (support@naqqe.com). By accessing or using the Platform, you agree to abide by these Terms of Use (“User Agreement”). Please read this agreement carefully. If you do not agree to any part of this Agreement, you should not use the Platform.
IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER (SEE SECTION 9).
1. User Eligibility and Age Restrictions
The Platform is intended only for users who are at least 18 years old. By using the Platform, you represent that you meet this requirement. Naqqe Technologies LLC disclaims liability for unauthorized use by users under 18 years of age. Minors should not register or use the Platform without parental or guardian supervision, and if discovered, their accounts may be disabled.
2. Payment and Transactions
Payments on the Platform are processed through Visa and MasterCard debit and credit cards in USD. Fees are required upfront to confirm a session, and no payments are refundable to the original payment method. If a refund is authorized, the amount is credited to the user’s Naqqe wallet, which may be used for future bookings. Users are encouraged to retain transaction records for reference.
3. Compliance with Applicable Laws
Users agree to comply with all applicable federal, state, and local laws governing the use of this Platform, without regard to conflicts of law principles. Naqqe Technologies LLC reserves the right to amend or terminate any part of this Agreement or the user’s access without notice if the user violates any applicable law or these Terms.
4. Providers and Provider Services
Providers: The Platform connects users with Providers, including licensed therapists and coaches. Providers are independent contractors, not employees or agents of Naqqe Technologies LLC. Each Provider is required to meet specific qualifications, including education, licensing, and experience standards.
User Responsibility: Users are responsible for selecting a Provider that meets their needs and can change Providers if services do not meet their expectations. Naqqe Technologies LLC does not guarantee the suitability, qualifications, or expertise of any Provider and disclaims responsibility for any outcomes resulting from interactions with Providers.
5. Platform Use and Limitations
The Platform does not serve as a replacement for in-person consultations or medical advice, particularly in emergency situations. EMERGENCY DISCLAIMER: The Platform is not intended for crisis intervention. If you are experiencing an emergency, please call your local emergency services (e.g., 911).
Platform Limitations: Naqqe Technologies LLC provides video consultations only, with text-based support during sessions as needed. No clinical diagnoses or in-person services are provided.
6. Session Booking and Wallet Refunds
Session Fees: Each session must be booked with an upfront, non-refundable fee. Fees may vary depending on the Provider’s qualifications and experience.
Refund Policy: Refunds are issued as credits to the user’s Naqqe wallet rather than their original payment method. Wallet credits can be used for future bookings but are not exchangeable for cash or third-party services.
7. Intellectual Property and Third-Party Content
Intellectual Property: All content on the Platform, including text, images, logos, and software, is protected under applicable intellectual property laws and is owned by or licensed to Naqqe Technologies LLC. Unauthorized copying, reproduction, or distribution of this content is strictly prohibited.
Third-Party Content: The Platform may contain third-party content, links, and advertisements. Naqqe Technologies LLC does not endorse or control such third-party content and disclaims any liability related to it. Users should review third-party policies independently before engaging with any third-party services.
8. Disclaimer of Warranty and Limitation of Liability
Warranty Disclaimer: The Platform and its services are provided “as is” without any express or implied warranties. Naqqe Technologies LLC disclaims all warranties, including but not limited to the fitness for a particular purpose, non-infringement, and accuracy of information provided by Providers.
Limitation of Liability: Naqqe Technologies LLC shall not be liable for any incidental, consequential, or indirect damages arising from the use of the Platform. The maximum liability of Naqqe Technologies LLC in connection with this Agreement shall not exceed the total amount paid by the user in the 12 months prior to the claim.
9. Arbitration Agreement and Class Action Waiver
Binding Arbitration: Any disputes arising out of or relating to this Agreement will be resolved exclusively through binding arbitration in Delaware. Both parties agree to waive the right to a trial by jury and the right to participate in class or representative actions.
Opt-Out Option: Users may opt out of the arbitration agreement by notifying Naqqe Technologies LLC in writing within 30 days of first accessing the Platform. Opt-out requests should be sent to support@naqqe.com.
10. Modifications, Termination, and Disruptions
Platform Changes: Naqqe Technologies LLC reserves the right to modify, suspend, or discontinue the Platform at any time. Access to the Platform may be affected by factors outside Naqqe’s control, and no guarantees of uninterrupted access are provided.
Account Termination: Naqqe Technologies LLC may terminate any user account without notice if the user violates any terms of this Agreement or engages in activities that may harm the reputation or operation of Naqqe Technologies LLC.
11. Export Controls and Sanctions
Naqqe Technologies LLC’s products may be subject to export control laws. Users agree not to use the Platform in any country or with any person restricted by the U.S. Office of Foreign Assets Control (OFAC) or other applicable authorities.
12. Notices
Naqqe Technologies LLC may send notices regarding this Agreement to the user’s registered email address. Users may contact Naqqe Technologies LLC with any inquiries or issues at support@naqqe.com.
13. Indemnification
Users agree to indemnify and hold Naqqe Technologies LLC harmless from any claims, losses, liabilities, or expenses arising from their use of the Platform, violations of this Agreement, or infringement of any third-party rights. This indemnification obligation will survive termination of the Agreement.
Last Updated: 13-10-2024
